Version 1.2 FAQ

We are updating the Advanced & Supervisor programs. We’ve compiled a list frequently asked questions, so you can find the answers you are looking for when you need them. 

What Happens to My Version 1.0 Course?

Version 1.0 Courses will no longer be for sale as of September 8, 2025.

If you have already started a Version 1.0 course, you have until 1 year from the date of your purchase or invite to complete.

If the course expires and you still haven’t completed, you’ll be able to purchase the Version 1.2 course.

What Happens to My Version 1.0 Bundle?

Version 1.0 Bundles will no longer be for sale as of September 8, 2025.

If you have already started a Version 1.0 Bundle, you have until 1 year from the date of your purchase or invite to complete the course and exam.

If the course or exam expires and you still haven’t completed, you’ll be able to purchase the Version 1.2 bundle, course, or exam.

If you fail your Version 1.0 exam, you’ll have until February 10, 2026 to purchase another attempt on the Version 1.0 exam.

What Happens to My Version 1.0 Exam?

Version 1.0 Exams will no longer be for sale as of September 8, 2025.

If you have already purchased or have been invited to the Version 1.0 exam, you have until 60 days from the date of your purchase or invite to complete the course and exam.

If the exam expires, or you are unsuccessful and require another attempt, and you still haven’t completed, you’ll be able to purchase the Version 1.0 exam until February 10, 2026.

What Happens to My Certification?

Certifications are good for 5 years, regardless of the version of the course and/or exam you’ve completed.

After 5 years, you’ll be required to complete an exam to recertify, or proceed to the Certified Advanced Healthcare Security Officers or Certified Healthcare Security Supervisor certifications.

Can I Get a Refund or a Free Attempt If I Don’t Complete In Time?

No.

While we are making changes to the program, they are to help improve the learning experience.

We are providing until Version 1.0 exams are available for purchase until February 10, 2026 and courses and bundles will have 1 year from the date of purchase or invite to complete.

If you cannot meet this timeline, please contact us for your options.